Role Profile

Job Title:
Integration Consultant (SAP focus & other integration applications)

Reports into:
Head of Services & Delivery

Jobs Reporting into the Job Holder:
None

1. Job Purpose

Advising clients on the process of integrating technological systems and programs to ensure they work together seamlessly

Oversee the above process from planning and configuration to installation and providing post-installation support

Provide support to the sales teams on design and architecture requirements to ensure an optimal customer solution

Act as the face of iXerv to the customer, with a corresponding impact on the perception of quality and customer service

2. Principal Accountabilities/Main Responsibilities

• Act as a liaison between the client and iXerv for investigating, analysing, and solving integration problems
• Assist in product development and management as it relates to integration solutions and requirements
• Strategic approach to implementation of integration aspects across all phases of a project
• Provide efficient interfaces for all design requirements, assessing the company’s existing technology and suggesting solutions to enhance system productivity and efficiency
• Review all solution architectures and components, analysing all customer requirements for integration processes and ensure adherence to same
• Eagerness to work in an international environment
• Eagerness to participate in Sales/Pre-Sales meetings with prospective customers, assisting with scoping and explaining the integration process and approach as it relates to SuccessFactors implementations
• Exceptional consultative skills with customers, using best practices and experience
• Readiness to travel for 20%+ of time – some travel with short notice may be required
• Languages: English: professional (knowledge of other languages is an asset)
• Gather and analyze the clients’ integrations landscape business requirements and objectives
• Configure/design a integration landscape best suited to the customer technology stack
• Ensure successful implementation of integration solutions while adhering to product standards
• Ensure the proper management and successful delivery of the integration aspects of the project
• Develop necessary system configuration to satisfy clients’ needs
• Manage client and business meetings
• Maintain own professional development including continuous learning of new lines of integration products/technologies
• Accurately track own time and expenses

3. Knowledge/Experience/Technical Skills/Behaviours

a) Knowledge/Experience/Technical Skills

Essential:-

• Interest in technology coupled with business acumen to compliment system consulting
• Completion of an undergraduate degree, preferably in the fields of Information Systems/Technology, Computer Science, Software Engineering or other areas related to technology
• 3 to 5 years’ experience in integration technology environment
• Experience with integration solution design
• 3 to 5 years customer facing experience
• Analytical and quantitative business and technical skills
• Risk management & identification (factors that may hinder a successful delivery of the solution)
• Detail orientated (many components influence a solution requiring constant & consistent evaluation of all aspects)
• Excellent communication skills and the ability to present confidently is a must for this role
• Strong leadership potential & people skills
• Ability to work in teams and individually
• Future orientated and creative
• Proficient in MS Word
• Expertise in PowerPoint

Desirable:-

• Excellent written and oral communication skills
• Ability to work in teams and individually
• Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge
• Knowledge/proficiency in an appropriate data analytical tools

b) Behaviours/Competence/Skills

• Customer service focussed
• Teamwork/ collaborative
• Communication skills
• Must be able to work in a matrix environment
• Calmness under pressure & uncertainty
• High levels of integrity
• Pro-active and positive ‘can do’ attitude
• Listening skills
• Clear and visible values
• Judgement and decision-making skills
• Attention to detail
• Planning and organisational skills

Further Information

The incumbent will be expected to have a start-up mind-set, being agile and willing to take on additional tasks if and when required in a flexible manner that will encourage collective learning and stretching beyond the boundaries of the job description.

Role Profile

Job Title:
Success Factors Lead Employee Central Payroll Consultant

Reports into:
Head of Services & Delivery

Jobs Reporting into the Job Holder:
None or Junior Consultants

1. Job Purpose

Lead the end-to-end implementation, integration and configuration of the Employee Central Payroll (ECP) SAP module.

Key in leading the growth of iXerv, by building, managing and enhancing your team (where relevant) and strive to continuously improvement iXerv’s service delivery. At iXerv, customer engagement and satisfaction are key.

Act as the face of iXerv to the customer, with a corresponding impact on the perception of quality and customer service.

2. Principal Accountabilities/Main Responsibilities

• Act as a liaison between the client and iXerv for investigating, analyzing, and solving software problems as they relate to the payroll modules/solutions required
• Proven project management, organization and time management skills
• Strategic approach to the implementation process across all phases of the project
• Eagerness to work in an international environment
• Eagerness to participate in Sales/Pre-Sales meetings with prospective customers, assisting with scoping and explaining the implementation process and approach in terms of the payroll landscape
• Exceptional consultative skills with customers, using best practices and experience gained in terms of payroll technology and solutions
• Readiness to travel for 50%+ of time – some travel with short notice may be required (where applicable)
• Languages: English: professional (knowledge of other languages is an asset)
• Gather and analyze the clients’ payroll business requirements and objectives
• Configure/design an effective ECP solution based on SAP best practices
• Ensure successful implementation of ECP while adhering to product standards
• Ensure the proper management and successful delivery of the project
• Develop necessary system configuration to satisfy clients’ needs
• Manage client and corporate meetings
• Maintain one’s own professional development including continuous learning of new lines payroll products/technologies
• Accurately track own time and expenses

Required Qualifications

• Completion of an undergraduate degree, preferably in the fields of Information Systems/Technology or Business
• Completion of Certification in ECP Introduction to Mastery
• Interest in technology coupled with business acumen to compliment system consulting

3. Knowledge/Experience/Technical Skills/Behaviours

a) Knowledge/Experience/Technical Skills

Essential:-

• Completion of an undergraduate degree, preferably in the fields of Information Systems/Technology or Business
• Completion of Certification in ECP and at least 3 end to end ECP implementations completed
• Interest in technology coupled with business acumen to compliment system consulting
• Completion of an undergraduate degree, preferably in the fields of Information Systems/Technology, Computer Science, Software Engineering or other areas related to technology
• 3 to 5 years’ experience within the payroll technology environment
• Experience with payroll solution design
• 2 to 3 years customer facing experience
• Analytical and quantitative business and technical skills
• Risk management & identification (factors that may hinder a successful delivery of the solution)
• Detail orientated (many components influence a solution requiring constant & consistent evaluation of all aspects)
• Excellent communication skills and the ability to present confidently is a must for this role
• Strong leadership & people skills
• Future orientated and creative

Desirable:-

• Hands-on experience with integration and integration tools (between SF modules and ECP), data migration, reporting and implementation
• Excellent written and oral communication skills
• Ability to work in teams and individually
• Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge

b) Behaviours/Competence/Skills

• Customer service focussed
• Teamwork/ collaborative
• Communication skills
• Must be able to work in a matrix environment
• Calmness under pressure & uncertainty
• High levels of integrity
• Pro-active and positive ‘can do’ attitude
• Listening skills
• Clear and visible values
• Judgement and decision-making skills
• Attention to detail
• Planning and organisational skills

Further Information

The incumbent will be expected to have a start-up mind-set, being agile and willing to take on additional tasks if and when required in a flexible manner that will encourage collective learning and stretching beyond the boundaries of the job description.